Frequently Asked Questions
GENERAL
What is Dear Henrietta?
Dear Henrietta is a digital wellness and safety space created for women. Our app combines personal safety tools, anonymous therapy, a private journal, and a curated wellness store all in one place. For healing. For safety. For us.
Who is the app for?
Dear Henrietta is for every woman navigating the complexities of being seen, safe, and soft in the world. Whether you need someone to check in on you, a quiet place to write, or an anonymous therapist we’ve got you.
Is the app free?
Yes. You can use Dear Henrietta for free with access to core features. We also offer a paid plan for deeper support and additional tools.
SAFETY TOOL
How does the Panic Button work?
The Panic Button sends an immediate alert to your trusted contacts with your live location and a pre-set safety message.
• Free Plan: Add up to 2 contacts
• Paid Plan: Add up to 5 contacts
We do not call emergency services on your behalf, your contacts are notified directly.
How does the Check-In Timer work?
Only available on the Paid Plan, the Check-In Timer allows you to set a timer before entering an uncertain situation. If you don’t respond when the timer ends, your trusted contact is alerted. You must pre-select at least one emergency contact in your settings.
THERAPY
Are the therapists licensed?
Yes. All therapists on Dear Henrietta are licensed Nigerian professionals trained in trauma-informed care.
Is therapy anonymous?
Yes. You can book and attend sessions without using your real name. We believe healing should never require performance.
What if I have an issue with a therapist?
Please email letters@dearhenrietta.com with your registered email, the therapist’s name, and a short summary. We will review your report and follow up. You’re allowed to switch therapists at any time.
What if my therapist didn’t show up or the session didn’t work?
We’re so sorry. Please email letters@dearhenrietta.com with the session time and issue. We’ll help you reschedule or resolve the problem.
Can I reschedule a session?
Yes, but please give us at least 4 hours’ notice. Rescheduling with less than 4 hours notice will attract a ₦1,000 fee.
Do you offer refunds for missed therapy sessions?
Unfortunately, we do not offer refunds for no-shows or missed appointments.
JOURNALING
Is the journal private?
Yes. All entries are fully encrypted and stored only in your account. No one — not even our team can read them.
How many entries can I write?
• Free Plan: 2 entries per month
• Paid Plan: Unlimited entries
CONTENT
What content is available inside the app?
You’ll find:
• Original podcasts
• Emotional safety articles
• Guided journaling prompts
• Therapy-focused tools
Access to full content library is available on the Paid Plan.
How do I get the student discount?
Submit a valid student ID during account sign-up. Please allow 1–3 hours for approval.
WELLNESS SHOP
What’s in the Dear Henrietta shop?
We offer curated products to support physical and emotional wellness, including:
• The Guardian Strip – a discreet QR-code sticker linked to your emergency info
• Held – our period cramp relief heating patches (do not apply directly to skin)
Do you ship nationwide?
Yes.
• Lagos: Same-day or next-day delivery
• Other States: 4–7 business days
SUPPORT
Do you offer live chat?
Not at this time. For all inquiries, please email letters@dearhenrietta.com.
We respond Monday–Saturday, 9AM–6PM (WAT). Please allow up to 2 hours for a reply.